Centric Fiber Privacy Policy

Effective Date: March 28, 2022

Centric Fiber, LLC (together, “Centric”, “our”, “us” or “we”) is committed to protecting its customers’ privacy and the privacy of those that visit this website and use our Online Services (defined below). Users should review this privacy policy (this “Privacy Policy”) to better understand Centric’s views and practices, and how they pertain to them as customers of Centric’s various Online and Internet Access services, including our GigaSpeed Pro application available on iOS and Android, (collectively “Online Services”) or visitors or users of this website. This Privacy Policy also describes how and why we collect or share this information and tells you about your rights and choices about the use of that Personal Information. By using our website and accessing or using our Online Services, you agree with our Privacy Policy.

  1. Types of Information Collected

Centric collects two types of information through the Online Services: personal information and non-personal information:

(1) “Personal Information” refers to information that reasonably allows us to identify you

(2) “Non-personal information” refers to information that does not by itself identify a specific individual, including anonymized and aggregated forms of Personal Information. This non-personal information may include ’the Uniform Resource Locator (“URL”) that you just came from or what browser you are using.

We have grouped together the following categories of Personal Information to more easily explain how we use this information:

(a) “Personal Identifiers,” including your first and last name;

(b) “Contact Information,” including email address(es), mailing address(es), phone number(s);

(c) “Financial Information,” including your bank account or credit card number; and

(d) “Biographical Information ,” including your gender, occupation, citizenship, marital status, level of education and professional background.

Please also review the Visitor Agreement (Website Terms of Service), Centric Network Management and Open Internet Disclosure Statement, and Internet Service Terms and Conditions for additional terms that apply to your interactions with the Centric Network and your use of the Online Services.

  1. How We Collect Information

Centric may collect information that you voluntarily provide when you personalize your user profile and/or utilize the features of our Online Services or through one of our community partners, such as your home builder or home-owners association. Centric may request optional information from you to support your use of our Online Services, such as your year of birth, gender and other demographic information. We also collect information from the content that you choose to submit during your use of our Online Services, such as photos, comments, and ratings.

In general, Centric does not collect Personal Information through our Online Services without your knowledge and active participation, as discussed in this Privacy Policy. There are areas of the Online Services where you may have to provide Personal Information in order to contact Centric directly or receive other services, including when subscribing to Giga Services, requesting notifications via e-mail, obtaining remote access, and contacting online technical support.

Information is also collected through the Online Services in the following ways:

  1. Referring Information

When you browse Centric’s website or use our Online Services, Centric may collect Internet Protocol (“IP”) addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Online Services. Centric may also collect information from visitors to our website regarding the referring URL, your IP address, which browser you used to come to our website, and the pages of our website that you viewed during your visit, how much time you spend on pages of our website, the time and date of your visit, similar statistics, and any search terms entered while visiting our website or using our Online Services.

  1. Cookies and other Tracking Technologies

We use tracking technologies, such as “cookies” and “web beacons”, which are also called clear GIFs, pixel tags, or pixels. “Cookies” are small pieces of information that are stored by your browser on your computer hard drive. “Web beacons” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Online Services and effectiveness of communication. These web beacons can then be used to recognize our cookies and to monitor certain user interactions with a website. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept cookies, you may not be able to use certain services, such registering for e-mails or obtaining remote access. To use certain Online Services, your web browser must accept cookies. If you choose to disable cookies, some aspects of our Online Services may not work properly.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. Our Online Services do not currently support Do Not Track requests.

  1. E-mail, Text Messages, and Other Correspondence

If you send e-mail, text messages, and other forms of electronic correspondence through Centric’s website or our Online Services, Centric may collect your name, e-mail address, address, telephone number, etc., contained in such correspondence.

  1. Network Traffic

Centric may access broadband traffic through deep packet inspection or similar means for the purposes of general maintenance and management of the network, as well as access broadband traffic upon request as required by law enforcement officials or court order.

  1. How We Use Your Information

Centric uses your Personal Information to tailor the features, performance, and support of Online Services, in connection with delivering its products and services to you. Centric strives to deliver a compelling and personalized online experience that will ensure customers continuing to use the service. Some personalized services are available directly from Centric, while others may be offered by its content partners. In addition, Centric analyzes and evaluates customer input of its offerings to improve its services.

Centric also uses Personal Information to provide you with information or samples you have requested and we use the non-personal information we collect to provide you with an enhanced experience.

Centric may periodically send you marketing e-mails or other company information that we believe may be of interest to you. Centric will not send you text messages unless you have agreed to receive them.

Other than to a buyer or successor of our business, Centric does not rent or sell your Personal Information to any third party. See the section below for more information on how we share your Personal Information with third parties.

We use Google Analytics to track how you and others use our website in order to manage and improve our website. Google Analytics uses Cookies and collects information such as how often users visit our website, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying Personal Information. The information generated and collected by the Cookies about your use of our website will be transmitted to and stored by Google on servers in the United States. We do not combine the information collected through the use of Google Analytics with Personal Information that we collect from you. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser, or you can opt out by downloading a browser add-on here. For additional information please see “How Google uses data when you use our partners’ sites or apps,” located here.

We use the various Google Adwords features to advertise on third party websites, including Google, to previous visitors to our website. With Remarketing, third-party vendors use Cookies (including third-party Cookies such as those from DoubleClick) to provide our advertisements on the Internet based upon your past visits to our website, and with Demographics and Interest Reporting, we use aggregate data provided (such as age, gender, and interests) to understand and communicate better with visitors to our website. You may opt-out of Google’s use of Adwords by adjusting your advertising settings or by downloading the browser add-on discussed above. To opt out of a third-party vendor's use of cookies you may visit the Network Advertising Initiative opt-out page, or to opt out of DoubleClick's use of cookies you may visit the DoubleClick opt-out page.

  1. Sharing of Your Personal Information

We may disclose the Personal Information described above and collected by us to certain third parties as authorized by you or as permitted or required by law or regulation. More specifically, we may share Personal Information where:

  1. It is necessary to comply with our contractual obligations or with your instructions, such as for processing your payments with third parties;
  2. We have a public or legal duty to do so (for example, to assist with detecting and preventing fraud, tax evasion and financial crime or compliance with a court order);
  3. We are obligated to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
  4. Necessary to protect our system, protect your security or the security of others and to prosecute those responsible for breaching it;
  5. Needed to allow us to provide you with necessary or useful services, for example sharing with affiliates and service providers, including administrators, hosting providers, governmental agencies, regulatory organizations, and consultants;
  6. It is to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets that relate to the Online Services; and
  7. We have asked you if we can share it, and you gave consent.

When you use Centric’s website or our Online Services, certain information you post or provide, such as name, profile, comments, posts and ratings, are shared with other users and posted on publicly available portions of Centric’s web presence, including chatrooms and bulletin and message boards. Please keep in mind, if you choose to disclose Personal Information when posting comments or other information or content through public Centric Online Services, this information may become publicly available and may be collected and used by others, including people outside the Centric online community.

We may also share certain demographic information with advertisers and other third parties, but only on an aggregate basis. Personal Information we collect from you may be kept for as long as it is required for legitimate business purposes, to perform contractual obligations, or for such longer periods as required or permitted by applicable legal or regulatory obligations. We may also be allowed to retain your Personal Information for a longer period if you have given consent to such processing, as long as such consent is not withdrawn.

  1. Third Party Links and Websites

Our website, including this Privacy Policy, contains links to other websites. We are not responsible for the privacy practices or the content of the services at those links or on those websites. We encourage you to read the privacy statements of any other services or websites before permitting them to collect or use your Personal Information.

  1. Protection of Your Personal Information

Centric takes precautions to protect your Personal Information that we collect and process against unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. These measures include storing the Personal Information we retain on a secure server, which is only accessible by authorized personnel. To the extent we provide your Personal Information to any third parties, we will request that they use reasonable security measures to protect your information.

However, no data transmission over the Internet can be guaranteed to be 100% secure. While we diligently pursue efforts to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us, and you provide such information at your own risk. We also encourage you to protect any usernames, passwords or other credentials you use to access our Online Services and to use a password that you do not use on any other website or with any other online services.

  1. Privacy Protection of Children’s Information

The Children's Online Privacy Protection Act (“COPPA”) protects the online privacy and personal information of children under thirteen (13) years of age. Children under the age of 13 are not permitted to use our my.centricfiber.com online services and we do not intentionally or knowingly collect or maintain Personal Information from those who are under 13 years old. Thus, if we obtain actual knowledge that a user is under 13 without verified parental consent, we will delete that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parents’ permission before submitting information to us over the Internet. By using our Online Services, you are representing that you are at least 18 years old.

  1. Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us via e-mail, you will have the opportunity to “opt-out” by following the “unsubscribe” instructions provided in the promotional e-mail you receive or by contacting us directly at support@centricfiber.com. Despite your indicated e-mail preferences, we may send you administrative e-mails regarding Centric services, including, for example, administrative confirmations, and notices of updates to our Privacy Policy.

You may change any of your profile information by editing it in the profile settings page. You may request deletion of your Personal Information by contacting us at support@centricfiber.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete your Personal Information, it will be deleted from our active database, but may remain in our archives.

  1. Use of Your Feedback

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat any Personal Information in it in accordance with this Privacy Policy. You agree that any such comments and any e-mail we receive becomes our property. We may use your feedback for marketing purposes or to add to or modify our services, without paying any royalties or other compensation to you.

  1. Updates and Changes to this Privacy Policy

Centric reserves the right to change, modify or update this Privacy Policy at any time. In the event of any modification, we will post the changes in this Privacy Policy so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this Privacy Policy at www.centricfiber.com/privacy-policy?hsLang=en to determine the current Privacy Policy to which you are bound.

  1. Contact Centric

For any questions or concerns about this Privacy Policy or to make a request regarding your Personal Information, please contact us via email at support@centricfiber.com.