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Centric Fiber, LLC (“Centric”) provides this Policy to disclose its network management practices in accordance with the FCC’s Open Internet Rules. Additional Information about Centric’s other policies and practices concerning Internet service, including but not limited to privacy and acceptable use, are also available under the Disclosures section of our websitehttps://www.centricfiber.com
Centric manages its network to provide its customers with an Internet environment that is fast, reliable, and affordable. Centric wants its customers to indulge in all the Internet offers, whether it is social networking, streaming videos, and music, or communicating through email and videoconferencing.
Centric manages its network for several reasons, including optimization, as well as congestion and security-protocol-management. Such practices are consistent with reasonable network management actions and are intended to improve the overall performance for customers.
Centric’s Network Management Practices
Centric uses various tools and industry standard techniques to manage its network and deliver fast and reliable Internet service. Such management tools and practices include the following:
1. Blocking
Centric does not (other than for reasonable network management elsewhere disclosed) block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices.
2. Throttling
Centric does not (other than for reasonable network management elsewhere disclosed) degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.
3. Affiliated Prioritization
Centric does not utilize any practice that directly or indirectly favors one form of traffic over another, including through use of techniques such as traffic shaping, prioritization, or resource reservation, that would benefit an affiliate.
4. Paid Prioritization
Centric does not utilize any practice that directly or indirectly favors one form of traffic over another, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
5. Congestion Management
Centric manages the traffic on its network in the aggregate to determine the rate of utilization. Centric manages its network to provide the most economical service with the highest quality. Centric provides multihomed links in its backbone network to help protect against outages. Centric monitors and attempts to add capacity to its network before utilization reaches full capacity. Centric engineers the local facilities to meet the anticipated traffic requirements. Centric may increase capacity by various means including but not limited to upgrading its fiber-to-the-home (FTTH) service line capacities, increasing and/or decreasing splitting levels at nodes, adding transport, adding Internet aggregation routers and adding bandwidth, as needed.
On Centric’s network, all customers have access to all legal services, applications, and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion occur on Centric’s network.
Customers engaging in conduct that abuses or threatens the Centric network or which violates the company’s Acceptable Use Policy,Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination. In extreme cases of abuse or conduct which is impacting other users, Centric may, consistent with its Policies, suspend service without notice.
Centric’s network and congestion management practices are “application-agnostic”, based on current network conditions, and are not implemented based on customers’ online activities, protocols or applications. Centric’s network management practices do not relate to any particular customer’s aggregate monthly data usage. Centric does not prioritize or discriminate against any applications or protocols except for specialized networks.
6. Application-Specific Behavior
Centric does not currently engage in any application-specific behaviors in its network, except as maybe listed in the Specialized Service section of this policy.
7. Device Attachment Rules
Customer will need either a Network Interface Card (NIC) or a Wireless Network Adapter installed, or a USB port in their end use devices such as laptops, tablets, videogaming consoles, cellular phones, etc. to use the Wi-Fi enabled subscriber gateway device. In addition, all customer equipment attached to the broadband service should meet standards for consumer electronics and not harm the network. If Centric discovers a customer device is harmful to its network, Centric has the right to request that the customer remove such device.
8. Network Security Practices
Centric promotes the security of its network and patrons by providing resources to its customers for identifying and reporting threats such as spam, viruses, firewall issues, and phishing schemes. The latest information is posted under Web Scam Alert on our website at https://centricfiber.com/web-scam-alert.
As its normal practice, Centric does not block any protocols, content or traffic, except, for allowable network management purposes the company may filter, up to and including limiting access or blocking if necessary and to the extent necessary, such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. Centric may filter or block ports, including limiting access or blocking access to or from such ports if necessary and to the extent necessary, to reduce the spread of computer-related viruses and protecting customer’s computer from intruder access. If Centric suspects traffic originated by its customers is virus related, Centric will contact the suspected party. If there is no response, the customer’s service will be suspended until the issue can be resolved. In extreme cases which are impacting other users or threatening network integrity, Centric may suspend service without prior notification to the customer.
9. Network Performance Characteristics
Centric broadband services are best effort performance services. Centric makes every effort to support advertised speeds and will perform speed tests as needed to troubleshoot and resolve speed and application performance issues that are caused by Centric’s network. Centric measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets in its network. However, the customer’s performance is also affected by the website being accessed, capacity in the public Internet beyond the Centric network and the customer’s computer, inside wiring, wireless router, and other customer equipment.
Customers can test their actual speeds using the speed test found on the company website athttps://centricfiber.speedtestcustom.com. Centric is in the process of developing additional systems/processes that will allow us to measure the performance of the Centric controlled network compared to advertised speeds. Once these systems are developed, Centric will disclose the results on its website.
Specialized Services
Centric does not currently offer any specialized servicesService Descriptions
Centric offers Internet service over fiber-to-the-home (FTTH) facilities and leased transport. Centric offers speeds ranging from 100 Mbps to 10 Gbps. Not all service plans are offered in all areas Centric operates. Details of the service plans and the rates are listed on the website at https://www.centricfiber.com/giga-speed.
All Centric’s internet service plans can support real time applications.
Impact of Non-Broadband Internet Access Service Data Services
Centric does not offer non-broadband internet access service data services to end users.
10. Commercial Terms
Prices. Monthly prices for our broadband Internet access services are available to homeowners in each community we serve on our website at https://www.centricfiber.com/communities.
Privacy Policies.Privacy policies are applicable and available on our website at https://www.centricfiber.com/privacy-policy.
Redress Options. We welcome questions about our broadband Internet access service. This section discloses redress options for end users and edge providers.
Usage-based fees/Data allowances. Centric does not currently have usage-based fees or data allowance caps. However, Centric reserves the right, upon notice, to implement changes. In the event of such change this Network Management and Open Internet Policy will be modified to indicate such change.
Fees for early termination. There may be early termination fees based on the customer’s contractual terms (e.g. if the customer agreed to such terms in exchange for a particular promotion).
Fees for additional network services. If the customer subscribes to additional network services, applicable fees will be charged. Prices are available to homeowners in the communities we service and may be found on our website at https://www.centricfiber.com/communities.
End user complaints and questions. End users with complaints or questions relating to the service or these disclosures should contact Centric at 1-877-342-7270 or Contact Us.
Questions. We will endeavor to answer questions promptly via email or voice.
Complaints. For written complaints, we will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management, if needed.
Edge provider complaints and questions. Edge providers with complaints or questions relating to our broadband Internet access service or these disclosures should contact Centric at 1-877-342-7270 or Contact Us.
Questions. We will endeavor to answer questions promptly via email or voice.
Complaints. For written complaints, we will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management, if needed.
11. Monitoring Schedule
Centric has deployed software that continuously monitors the network for performance and provides performance reports. In the backbone network, alarms or alerts are generated if the performance is degraded. In addition, traffic is analyzed and trended to insure peak performance. Centric adds capacity to relieve congestion when thresholds are met. Centric also uses industry standard software tools to check for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high-volume users are brought to light by a complaint, Centric provides notification to the customer via email or phone. If a violation of Centric’s policies has occurred and such violation is not remedied, Centric will seek to suspend or terminate that customer’s service.
12. Other Notices
In addition to this Network Management Policy, customers should also review other Policies and guides applicable to their Service and found at https://www.centricfiber.com/policies-terms-conditions.
Such Policies and guides include:
Internet Service Terms and Conditions
For questions, complaints, or requests for additional information,please contact Centric at 1-877-342-7270 or Contact Us.