Effective Date: March 28, 2022
Types of Information Collected
Centric collects two types of information through the Online Services: personal information and non-personal information:
(1) “Personal Information” refers to information that reasonably allows us to identify you
(2) “Non-personal information” refers to information that does not by itself identify a specific individual, including anonymized and aggregated forms of Personal Information. This non-personal information may include ’the Uniform Resource Locator (“URL”) that you just came from or what browser you are using.
We have grouped together the following categories of Personal Information to more easily explain how we use this information:
(a) “Personal Identifiers,” including your first and last name;
(b) “Contact Information,” including email address(es), mailing address(es), phone number(s);
(c) “Financial Information,” including your bank account or credit card number; and
(d) “Biographical Information ,” including your gender, occupation, citizenship, marital status, level of education and professional background.
Please also review the Visitor Agreement (Website Terms of Service), Centric Network Management and Open Internet Disclosure Statement, and Internet Service Terms and Conditions for additional terms that apply to your interactions with the Centric Network and your use of the Online Services.
How We Collect Information
Centric may collect information that you voluntarily provide when you personalize your user profile and/or utilize the features of our Online Services or through one of our community partners, such as your home builder or home-owners association. Centric may request optional information from you to support your use of our Online Services, such as your year of birth, gender and other demographic information. We also collect information from the content that you choose to submit during your use of our Online Services, such as photos, comments, and ratings.
Information is also collected through the Online Services in the following ways:
When you browse Centric’s website or use our Online Services, Centric may collect Internet Protocol (“IP”) addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Online Services. Centric may also collect information from visitors to our website regarding the referring URL, your IP address, which browser you used to come to our website, and the pages of our website that you viewed during your visit, how much time you spend on pages of our website, the time and date of your visit, similar statistics, and any search terms entered while visiting our website or using our Online Services.
Cookies and other Tracking Technologies
We use tracking technologies, such as “cookies” and “web beacons”, which are also called clear GIFs, pixel tags, or pixels. “Cookies” are small pieces of information that are stored by your browser on your computer hard drive. “Web beacons” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Online Services and effectiveness of communication. These web beacons can then be used to recognize our cookies and to monitor certain user interactions with a website. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept cookies, you may not be able to use certain services, such registering for e-mails or obtaining remote access. To use certain Online Services, your web browser must accept cookies. If you choose to disable cookies, some aspects of our Online Services may not work properly.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. Our Online Services do not currently support Do Not Track requests.
E-mail, Text Messages, and Other Correspondence
If you send e-mail, text messages, and other forms of electronic correspondence through Centric’s website or our Online Services, Centric may collect your name, e-mail address, address, telephone number, etc., contained in such correspondence.
Centric may access broadband traffic through deep packet inspection or similar means for the purposes of general maintenance and management of the network, as well as access broadband traffic upon request as required by law enforcement officials or court order.
How We Use Your Information
Centric uses your Personal Information to tailor the features, performance, and support of Online Services, in connection with delivering its products and services to you. Centric strives to deliver a compelling and personalized online experience that will ensure customers continuing to use the service. Some personalized services are available directly from Centric, while others may be offered by its content partners. In addition, Centric analyzes and evaluates customer input of its offerings to improve its services.
Centric also uses Personal Information to provide you with information or samples you have requested and we use the non-personal information we collect to provide you with an enhanced experience.
Centric may periodically send you marketing e-mails or other company information that we believe may be of interest to you. Centric will not send you text messages unless you have agreed to receive them.
Other than to a buyer or successor of our business, Centric does not rent or sell your Personal Information to any third party. See the section below for more information on how we share your Personal Information with third parties.
Sharing of Your Personal Information
We may disclose the Personal Information described above and collected by us to certain third parties as authorized by you or as permitted or required by law or regulation. More specifically, we may share Personal Information where:
It is necessary to comply with our contractual obligations or with your instructions, such as for processing your payments with third parties;We have a public or legal duty to do so (for example, to assist with detecting and preventing fraud, tax evasion and financial crime or compliance with a court order);We are obligated to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;Necessary to protect our system, protect your security or the security of others and to prosecute those responsible for breaching it;Needed to allow us to provide you with necessary or useful services, for example sharing with affiliates and service providers, including administrators, hosting providers, governmental agencies, regulatory organizations, and consultants;It is to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets that relate to the Online Services; andWe have asked you if we can share it, and you gave consent.
When you use Centric’s website or our Online Services, certain information you post or provide, such as name, profile, comments, posts and ratings, are shared with other users and posted on publicly available portions of Centric’s web presence, including chatrooms and bulletin and message boards. Please keep in mind, if you choose to disclose Personal Information when posting comments or other information or content through public Centric Online Services, this information may become publicly available and may be collected and used by others, including people outside the Centric online community.
We may also share certain demographic information with advertisers and other third parties, but only on an aggregate basis. Personal Information we collect from you may be kept for as long as it is required for legitimate business purposes, to perform contractual obligations, or for such longer periods as required or permitted by applicable legal or regulatory obligations. We may also be allowed to retain your Personal Information for a longer period if you have given consent to such processing, as long as such consent is not withdrawn.
Third Party Links and Websites
Protection of Your Personal Information
Centric takes precautions to protect your Personal Information that we collect and process against unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. These measures include storing the Personal Information we retain on a secure server, which is only accessible by authorized personnel. To the extent we provide your Personal Information to any third parties, we will request that they use reasonable security measures to protect your information.
However, no data transmission over the Internet can be guaranteed to be 100% secure. While we diligently pursue efforts to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us, and you provide such information at your own risk. We also encourage you to protect any usernames, passwords or other credentials you use to access our Online Services and to use a password that you do not use on any other website or with any other online services.
Privacy Protection of Children’s Information
The Children's Online Privacy Protection Act (“COPPA”) protects the online privacy and personal information of children under thirteen (13) years of age. Children under the age of 13 are not permitted to use our my.centricfiber.com online services and we do not intentionally or knowingly collect or maintain Personal Information from those who are under 13 years old. Thus, if we obtain actual knowledge that a user is under 13 without verified parental consent, we will delete that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parents’ permission before submitting information to us over the Internet. By using our Online Services, you are representing that you are at least 18 years old.
Your Choices Regarding Your Personal Information
You may change any of your profile information by editing it in the profile settings page. You may request deletion of your Personal Information by contacting us at firstname.lastname@example.org, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete your Personal Information, it will be deleted from our active database, but may remain in our archives.
Use of Your Feedback