The personal information that is collected when you download, install, register for and/or use the App; andCentric’s practices associated with collecting, using, retaining, disclosing, and protecting the information associated with your use of the App.
Centric collects on its website; orCentric may collect unrelated to Centric’s provision of the App.
Personal information does not include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
Children Under the Age of 16
The App is not intended for children under 16 years of age, and Centric does not knowingly collect personal data of children under 16. If Centric learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Centric will delete that information. If you believe Centric might have any information from or about a child under 16, please contact Centric by visiting our website support system accessible at https://www.centricfiber.com/support/contact-us.
How Centric Collects Your Information
Centric collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
Your name, email address, location, and your account numberInformation about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number, or other unique identifier for your router.Browser information and session cookies related to your access and use of the App.Data insights Centric attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; andUse of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.
How Centric Uses the Information
Disclosure of Information
Centric discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Centric for the purpose of providing you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Centric’s obligations associated with the App.
Centric may be required to disclose information under certain circumstances:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.To enforce Centric’s rights arising from the Agreement entered into between you and Centric.If Centric believes disclosure is necessary or appropriate to protect the rights, property, or safety of Centric, its customers or other third parties; orTo a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Centric’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which you and/or you subscriber held by Centric are among the assets transferred.
Your Choices About Our Collection, Use, and Disclosure of Information
You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If cookies are disabled or refused or if you block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.
Accessing and Correcting Information
You can (a) access and review your information, including personal information, and (b) correct your information, by logging into the App and visiting the settings page.
All information you provide to us is stored on our secure servers behind firewalls. Centric utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls, and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Centric deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.
Centric runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.
Centric uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Centric systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.
You control access to your account and, as set forth in the Agreement, you are obligated to keep your login credentials and passwords secure and protected and maintained as confidential. Although Centric implements measures that are reasonably designed to protect you, information may nevertheless be transmitted outside of Centric’s systems. Any such transmission of information is at your own risk, and Centric is not responsible for any circumvention of any privacy settings or security measures provided.
Last updated: February 2021
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